E-Z Blaster Installation

Installation and Troubleshooting

Installation

Installation
This section will help you download, install and run E-Z Blaster. If you'd prefer more detailed step-by-step installation instructions, click here.

The minimum system requirements are:
• Pentium PC 200MHz (or equivalent)
• 64MB RAM
• 5MB of hard-drive space
• Internet Explorer 4.0 (or later) or Netscape Communicator 4.0 (or later)
Please note: E-Z Blaster works on PC and Mac only. Linux is currently not supported.

1. Download:
Once you have completed the signup, you will be provided with a location to download the E-Z Blaster installer. Download the installer to your desktop. Once the download has been completed, proceed to the Install.

2. Install:
On your desktop you will find an icon called "e-zinstaller.exe".

Double-click the icon to start the installation procedure. Once the installation finishes, you will be prompted for a username and password. Enter the username and password you selected during the signup. To avoid having to enter your username and password each time, ensure that the "Save Password" box is checked and proceed to Starting E-Z Blaster.

3. Starting E-Z Blaster:
E-Z Blaster will automatically start when your computer starts up. Internet acceleration will begin as soon as a supported browser (such as Internet Explorer) is started. On most Windows platforms (XP, 2000, ME) an icon will appear at the lower right hand corner of the system tray when the E-Z Blaster Service has been established. On all other Windows platforms, you can verify that E-Z Blaster Service has been established by selecting E-Z Blaster Status from the pop-up menu.

4. Browse the Web:
Browse the web as you normally would. When finished, simply close your browser and E-Z Blaster will remain idle in your system tray. If you desire to stop the application after browsing, select E-Z Blaster from the pop-up menu, or if you desire to exit the application all together, click Exit from the pop-up menu by right-clicking on the icon at the lower right hand corner of the system tray.

5. Further Assistance:
If you're having trouble installing the product, consult the detailed installation instructions. To get the most out of your new software, please see the Product Guide. If you experience problems downloading, installing or running E-Z Blaster, consult the Troubleshooting or FAQ sections for further assistance. Still having trouble? Feel free to contact us for product support or feedback.

Troubleshooting

When trying to connect to E-Z Blaster Service, I get the error message, "E-Z Blaster cannot connect to the E-Z Blaster Service..."

Here is a step-by-step list of things you should verify:

Check that you have successfully connected to your ISP in your usual manner (e.g. Did your dial-up connection successfully connect to your ISP?) This step is independent of whether or not you launch E-Z Blaster.
Ensure that the ISP that you are connected to is, in fact, the one that supplied you with the E-Z Blaster software and connection information. In most cases, you cannot connect to another ISP and use the same E-Z Blaster connection settings.
Verify that the Connection information located in the Settings dialog is the same as that provided to you by your ISP.
If you are running firewall software, make sure that a firewall rule is present that allows access to the Remote Server Port (located in the Settings dialog (7000 and 5400))
Try uninstalling E-Z Blaster (Control Panel-->Add/Remove Programs and select E-Z Blaster) and then re-install it.
Contact Customer Service to verify that the E-Z Blaster Service is up and running.

Errors

When attempting to connect to the E-Z Blaster Service, I receive the error, "The E-Z Blaster Service does not allow connections from your current IP address..."
The most common reason you would receive this error is when you connect to the Internet using a different ISP than the one providing you with E-Z Blaster Service. Your ISP may only allow you to use the E-Z Blaster Service when connected to the Internet through them.

When attempting to connect to the E-Z Blaster Service, I receive the error, "Your username and/or password were not accepted by the E-Z Blaster Service..."
The login credentials you specified on the "Settings" - "Connection" tab were not valid. You must enter a valid username and password to use the E-Z Blaster Service.

When attempting to connect to the E-Z Blaster Service, I receive the error, "The E-Z Blaster Service could not be started due to an authentication timeout ..."
Please carry out the following steps:

Ensure that the authentication information provided to you upon signup has been keyed in correctly.
Try reconnecting to your Internet service.
If the problem persists contact Customer Service for assistance.

I receive the error, "E-Z Blaster cannot be started due to an internal error ..."
Here is a step-by-step list of things you should verify:

Try restarting your machine and launching E-Z Blaster.
If the problem persists contact Customer Service.

I receive the error, "E-Z Blaster was unable to load the sdicore.dll library ..."
The likely cause of this is that you accidentally deleted a file or resource required by E-Z Blaster. Fully uninstall and then re-install E-Z Blaster.

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